October 13, 2023

Creating Guest Loyalty Through Experiences

Creating Guest Loyalty Through Experiences

By Ellen Schaeffer and Natalie Sarrett

We’re not going to front with you. Mount’s software sounds too good to be true—fulfilled travelers, increased revenue, no heavy-lifting…but it’s the real deal. 

As “work from home” culture is becoming more common, nomads are becoming more invested in experiential travel. The winner? Concierges who can offer personalized, hand-crafted experiences to their guests and connect them to local curators. 

By creating your unique mini marketplace with Mount, you can customize local adventures made from curator listings that will leave a lasting impression with your travelers, incentivizing them to come back for more and boosting your bottom line. 

Here’s what’s in it for you: 

  1. A New Inventory: You and the folks in your neighborhood know your city best, and local gems deserve the VIP treatment. With Mount, you gain access to our exclusive, extensive inventory of curators, experiences, and tours.
  2. Personalization: Rentals aren’t just about a place to crash anymore. Travelers want a tailored experience, and with Mount’s mini marketplace, you can establish a roster of local adventures that match your guests’ vibes. Since over 90% of people prefer organizations that remember and provide recommendations they actually care about, your listings are about to get a lot more traffic.
  3. Total Convenience: Guests like to be in charge of their own vacations and prefer booking their next adventure from the comfort of their phone. Your mini marketplace allows travelers to plan their next getaway at their own pace and to get excited for each step of the upcoming journey with specialized bookings beforehand, a friendly welcome at check-in, and guided exploring options after they’ve settled in.
  4. Authentic Experiences: Becoming a Mount concierge means fostering authentic connection with travelers, giving quality recommendations, sharing the secret lore that only locals possess, and uncovering the heart and soul of your city. By giving your guests easy access to activities that showcase your one-of-a-kind home, you're not only making their lives easier—you're also connecting your brand to their amazing memories.
  5. Effortless Earnings: The real value is in providing your travelers with a top-notch experience, but it doesn’t hurt that you receive a commission from every booking without needing to lift a finger. 

When you make exploring easy, you’re ensuring that family vacations, boys’ trips, “Eat Pray Love” journeys, and weekend getaways are the unforgettable adventures that your guests have hoped for. 

In crafting these extraordinary experiences, you will earn their trust and up the chances that they’ll book with you again and again! 

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Introducing the new standard of eco-friendly exploration.

Whether you’re a local beekeeper hosting honey tastings, a bed and breakfast owner with a new chalet, or a rock climbing instructor leading new routes, you can implement the user-friendly Mount software to offer your guests a remarkable experience!

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